💰 Transparent Payment Policy
Payment & Cancellation Policy
Clear, fair, and transparent terms for all vehicle transport bookings. Understand your options before you book.
✓ Two Payment Methods
✓ Up to 20% Cash Discount
✓ 100% Refund >2 Days Notice
✓ No Hidden Charges
Section 01
Payment Options & Advance Payment Structure
We provide two clear payment methods, each offering distinct benefits. Choose what works best for you.
💳 Online Payment
Standard Rate
→ 100% of the total cost paid securely upfront at booking.
✓ Transaction fully completed online — no cash required.
✓ Simplicity & convenience for buyers who prefer digital.
Upfront Payment
Full Transport Cost
💷 Cash Payment
★ Save up to 20%
→ Small online advance payment paid upfront to secure your slot.
✓ Remaining balance paid in cash to the driver on delivery.
✓ Get a 20% discount applied to the total transport cost.
Advance Payment to Book
Cost up to £97
£70 advance payment
Cost above £97
£140 advance payment
* The 20% CASH discount is applied to the final transport fee before calculation of the outstanding balance.
Section 02
Cancellation & Fee Policy
Cancellation fees cover administrative costs, vehicle positioning and lost revenue. Fees are deducted from your advance payment.
Cancellation Timeline
Online Payment
Cash Payment (Advance)
More than 2 days prior to scheduled pickup
100% Refund
Full advance payment returned.
100% Advance Payment Refund
Full advance payment returned.
Up to 2 days prior to scheduled pickup
50% Retained
50% of total cost kept as fee.
Full Advance Payment Retained
Acts as final 50% settlement.
Less than 1 day prior to scheduled pickup
75% Retained
75% of total cost kept as fee.
100% Advance Payment Retained
Acts as final 75% settlement.
On-Site Cancellation
(Driver arrives)
(Driver arrives)
100% Retained
No refund issued.
100% Advance Payment Retained
Acts as final 100% settlement.
More than 2 days✓ 100% Refund
Up to 2 days50% Retained
Less than 1 day75% Retained
On-Site Cancel100% Retained
More than 2 days✓ Full Advance Refund
Up to 2 daysFull Advance Retained
Less than 1 dayFull Advance Retained
On-Site CancelFull Advance Retained
Section 03
Definition of On-Site Cancellation
This applies when the driver has already arrived at the scheduled pickup location.
- The Seller/Dealer refuses to release the vehicle.
- The vehicle's actual condition (physical or mechanical) is deemed unacceptable by the driver and contradicts the information provided at booking.
- The Client/Representative cancels the transport upon the driver's arrival.
- The vehicle is not ready for immediate collection.
Section 04
Force Majeure & Company Discretion
Exceptional circumstances are handled fairly, with full protection for the client.
In the event of cancellation due to Force Majeure — severe adverse weather, road closures, driver emergency — directly impacting the company's ability to perform the service, the client will receive a 100% refund of the advance payment (including the full advance payment). The company reserves the right to postpone or re-schedule a booking without penalty in such circumstances.
Finality of Fees — Cash Payments
The pre-paid advance payment is the client's final financial liability in the event of a short-notice (less than 1 day) or on-site cancellation. The company agrees not to seek further payment beyond the retained advance payment in these scenarios.
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No hidden fees · Fully insured · Professional drivers · Nationwide UK